Acceptable Use and Anti-Abuse Policy

This Acceptable Use and Anti-Abuse Policy applies to every store, merchant and user of 123Cart. It forms part of the Terms of Service.

Prohibited

You must not use 123Cart to:

• send spam or unsolicited bulk messages, including through customer contact details collected from orders;
• carry out phishing, fraud, scams, or collect payments for goods you do not intend to deliver;
• impersonate any person, brand, business or government body, or misrepresent your affiliation;
• run deceptive stores, including fake discounts, counterfeit goods, or misleading product, price or delivery claims;
• sell or promote illegal products or services, or products that require a licence you do not hold;
• publish malicious links, malware, or content that harms devices or steals information;
• publish unlawful content, including content that infringes intellectual property, is defamatory, obscene, or harms children, or that promotes violence or hatred;
• misuse customer information, including selling it, sharing it without a lawful basis, or using it beyond the order it was given for;
• bypass or attempt to bypass verification, plan limits, security controls, rate limits, or suspensions, including by creating new accounts after a suspension.

Reporting

Anyone can report a store at https://123cart.in/page/report or by email to support@123cart.in. Include the store address and what you saw. Do not include passwords or full payment card or bank details.

Investigation

We acknowledge reports within 24 hours and aim to resolve them within 15 days. We may review the store, its orders and its verification records, contact the merchant, and keep records of what we found and decided.

Actions we may take

Depending on severity, we may warn the merchant, require changes, block new orders, unpublish or suspend the store, terminate the account, preserve records, and report illegal activity to the authorities. In urgent cases (for example phishing or fraud) we may act before contacting the merchant.

Appeals

A merchant who disagrees with a decision can appeal within 15 days by writing to support@123cart.in with the store address and the reasons. A person not involved in the original decision will review the appeal, and we will tell you the outcome.